The Card Reader beeps, but no data is displayed on my computer

Cause: The Card Reader is not configured to send the tracks that are on your card.

Solution: Reconfigure the Card Reader to send all tracks of data.

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

Press F2 to display the Magstripe settings dialog.

Use the Tab key or the mouse to position the cursor over the Enable Tracks settings

At this point you can simply click on the appropriate setting for the tracks that you want to enable or you may use the up and down arrow keys to cycle between the options.

Once you get the setting you desire Click on the Ok button to save in memory.

If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu. The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.

- OR -

Cause: The Card Reader is set to strip the same number of characters as there are on your card.

Solution: Reconfigure the Card Reader to not strip characters from the tracks of data.

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

Press F3 to display the Editing settings dialog.
Use your mouse and keyboard to set the number of characters to be stripped off each of the tracks. Be sure that you are not stripping more data then what is on your cards to be read.
Once you get the setting you desire Click on the Ok button to save in memory.
If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu. The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.

- OR -

Cause: The Card Reader is currently using the USB Virtual COM port driver. If you are using the COM Port driver you will see the ID icon in the system tray of your machine. This driver will redirect all of the card data to the virtual COM port that was created on your computer. At this point you have to decide do you want your card data to be sent to the COM port or to the keyboard port.

Solution: If you want card data to continue to go to the COM port you will need to re-configure your credit card software to read the card data from the COM port. Otherwise, simply unload the Virtual COM driver located in the system tray and this will reset the output to keyboard mode. However, if you restart your computer the driver may be loaded once again so it might behoove you to uninstall the driver if you do not want Serial COM data.

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Cause: The Card Reader is configured to send the numeric data as KEYPAD NUMERICS, or the Keyboard Country setting is set to UNIVERSAL.

Solution: Reconfigure the Card Reader to Send Numerics As MAIN KEYBOARD KEYS and set the Keyboard Country setting to the country setting of your computer.

Changing the Send Numerics As

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

Press F1 to display the Interface settings dialog.
Use the Tab key or the mouse to position the cursor over the Send Numerics As settings
At this point you can simply click on the combo box displaying the choices to select "Main Keyboard Keys" or you may use the up and down arrow keys to cycle between the options.
Once you get the setting set to "Main Keyboard Keys" Click on the Ok button to save in memory.
If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu. The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.

-OR-

Changing the Keyboard Country

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

Press F1 to display the Interface settings dialog.
Use the Tab key or the mouse to position the cursor over the Keyboard Country settings
At this point you can simply click on the appropriate setting for the Keyboard Country or you may use the up and down arrow keys to cycle between the options.
Once you get the setting you desire Click on the Ok button to save in memory.
If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu. The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.