The Card Reader beeps, but no data is displayed on my computer

Cause: The Card Reader is plugged into the mouse port on your computer.

Solution: Inspect the port that your Card Reader is plugged into. If the port is Purple you have the right one, but if the port is Green, you are plugged into the mouse port. Simply plug the reader into the Purple port and the keyboard into the other connector on the Card Reader cable.

- OR -

Cause: The Card Reader is not configured to send the tracks that are on your card.

Solution: Reconfigure the Card Reader to send all tracks of data.

Steps: With your keyboard connected to the card reader and using Windows notepad or some other program you can type in, follow these steps:

<Left Ctrl> <CapsLock> <Right Shift> <Backspace> This will display the prompt "Press F1-F10 for options"
Now press the F2 key and the reader will prompt "Enable Tracks: "
Press the right arrow until the option displays "Enable Tracks: 1,2,3"
Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys. This will display the message "Setup Complete Changes saved".
Test your card output in Windows notepad

- OR -

Cause: The Card Reader is set to strip the same number of characters as there are on your card.

Solution: Reconfigure the Card Reader to not strip characters from the tracks of data.

Steps: With your keyboard connected to the card reader and using Windows notepad or some other program you can type in, follow these steps:

<Left Ctrl> <CapsLock> <Right Shift> <Backspace> This will display the prompt "Press F1-F10 for options"
Now press the F3 key and the reader will prompt for the stripping options
Use a combination of the Right Arrow to change the number of characters to be stripped off of each of the tracks.
Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys. This will display the message "Setup Complete Changes saved".
Test your card output in Windows notepad

- OR -

Cause: The Card Reader Output Mode is not set correctly.

Solution: Reconfigure the Card Reader Output Mode for the type of output you are using.

Steps: With your keyboard connected to the card reader and using Windows notepad or some other program you can type in, follow these steps: (Note: You may need to connect the keyboard to the card reader and then connect the card reader to the computer to get the reader to go back into Keyboard Wedge mode for configuration purposes.)

<Left Ctrl> <CapsLock> <Right Shift> <Backspace> This will display the prompt "Press F1-F10 for options"
Now press the F1 key and use the Down Arrow until you see the prompt "Output Mode"
Press the right arrow until the Output Mode displays the mode that you want to use.
Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys. This will display the message "Setup Complete Changes saved".

- OR -

Cause: The Card Reader is configured to send the numeric data as KEYPAD NUMERICS, or the Keyboard Country setting is set to UNIVERSAL.

Solution: Reconfigure the Card Reader to Send Numerics As MAIN KEYBOARD KEYS and set the Keyboard Country setting to the country setting of your computer.

Changing the Send Numerics As

Steps: With your keyboard connected to the card reader and using Windows notepad or some other program you can type in, follow these steps:

<Left Ctrl> <CapsLock> <Right Shift> <Backspace> This will display the prompt "Press F1-F10 for options"
Now press the F1 key and then press the Down Arrow until the reader displays the prompt "Send Numerics As:"
Press the right arrow until the option displays the "MAIN KEYBOARD KEYS" option
Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys. This will display the message "Setup Complete Changes saved".

-OR-

Changing the Keyboard Country

Steps: With your keyboard connected to the card reader and using Windows notepad or some other program you can type in, follow these steps:

<Left Ctrl> <CapsLock> <Right Shift> <Backspace> This will display the prompt "Press F1-F10 for options"
Now press the F1 key and press the Down Arrow key until the reader displays "Keyboard Country:"
Press the right arrow until the option displays the proper keyboard country for your application
Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys. This will display the message "Setup Complete Changes saved".
Test your card output in Windows notepad, if this did not fix the issue then repeat Steps 1 through 4 but modify the keyboard country until you get the one that you desire.