Online Support Assistant   
My card has more data on it than my software is expecting

Cause: The Card Reader is sending more tracks of data than your software is expecting.

Solution: Reconfigure the reader to either disable or not send unnecessary tracks of data.

Steps: With your keyboard connected to the card reader and using Windows notepad or some other program you can type in, follow these steps:

  1. <Left Ctrl> <CapsLock> <Right Shift> <Backspace>  This will display the prompt "Press F1-F10 for options"
  2. Now press the F2 key and the reader will prompt "Enable Tracks: " 
  3. Press the right arrow until the option displays the tracks that you are trying to read for example track 1 only would read: "Enable Tracks: 1" 
  4. Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys.  This will display the message "Setup Complete Changes saved".
  5. Test your card output in Windows notepad, if this did not fix the issue then repeat Steps 1 through 4 but modify the tracks enabled.



 
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