Some of the characters of my card data are garbled or incorrect

Cause: The Card Reader's Keyboard Country setting does not match the computer's keyboard setup.

Solution: Set the Card Reader's Keyboard Country to the same setting as the keyboard on your computer.

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

Press F1 to display the Interface settings dialog.
Use the Tab key or the mouse to position the cursor over the Keyboard Country settings
At this point you can simply click on the appropriate setting for the Keyboard Country or you may use the up and down arrow keys to cycle between the options.
Once you get the setting you desire Click on the Ok button to save in memory.
If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu. The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.

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Cause: The Card Reader is transmitting numerics in an Optimized fashion and your computer and software are having issues with this method.

Solution: Set the Card Reader to transmit numeric data as MAIN KEYBOARD KEYS.

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

Press F1 to display the Interface settings dialog.

Use the Tab key or the mouse to position the cursor over the Send Numerics As settings

At this point you can simply click on the combo box displaying the choices to select "Main Keyboard Keys" or you may use the up and down arrow keys to cycle between the options.

Once you get the setting set to "Main Keyboard Keys" Click on the Ok button to save in memory.

If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu. The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.