 Online Support Assistant |
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Cause: The magnetic read head is
dirty. Solution: Reconfigure the reader to enable
any disabled tracks. Steps: With your keyboard connected to the card
reader and using Windows notepad or
some other program you can type in follow these steps:
Solution: Clean the magnetic
head. Cleaning cards
are available that will allow you to easily clean the magnetic head. If
you wish to purchase cleaning
cards either contact your reseller or give us a call at (817)
285-8772.
- OR -
Cause: The Card Reader does not have the tracks
enabled to read your card.
<Left Ctrl>
<CapsLock> <Right Shift> <Backspace> This will display the prompt "Press F1-F10 for
options"
Now press the F2 key
and the reader will prompt "Enable Tracks: "
Press the right arrow
until the option displays the tracks that you are trying to read for example
track 1 only would read: "Enable Tracks: 1"
Now press and hold down
the following keys: <Left Ctrl> <Escape> and release both
keys. This will display the message "Setup Complete Changes
saved".
Test your card output
in Windows notepad, if this did not fix the issue then repeat Steps 1 through
4 but modify the tracks enabled.
- OR -
Cause: The Card
Reader model that you are using is not the correct model for your
card.
Solution: Call us for assistance in selecting the appropriate reader for your
requirements @ (817) 285-8772.
- OR -
Cause: Your card is not properly oriented in
the reader.
Solution: Orient the card with the stripe
facing the LED on the reader.
- OR -
Cause: The data format on your card is not
an ANSI/ISO standard.
Solution: Call to see if a firmware update is available
to read your card format @ (817) 285-8772.
- OR -
Cause: Your card has a damaged or unreadable
stripe.
Solution: Your card needs to be
reissued.
- OR -
Cause: The Card Reader is damaged or is no
longer functioning properly.
Solution: Call technical support for assistance @ (817)
285-8772.
- OR -
Cause: Weak signal on card.
Solution: Swipe the card
faster.