Online Support Assistant   
Some of the characters of my card data are garbled or incorrect

Cause: The Card Reader's Keyboard Country setting does not match the computer's keyboard setup.

Solution: Set the Card Reader's Keyboard Country to the same setting as the keyboard on your computer.

Steps: With your keyboard connected to the card reader  and using Windows notepad or some other program you can type in follow these steps:

  1. <Left Ctrl> <CapsLock> <Right Shift> <Backspace>  This will display the prompt "Press F1-F10 for options"
  2. Now press the F1 key and press the Down Arrow key until the reader displays "Keyboard Country:"
  3. Press the right arrow until the option displays the proper keyboard country for your application 
  4. Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys.  This will display the message "Setup Complete Changes saved".
  5. Test your card output in Windows notepad, if this did not fix the issue then repeat Steps 1 through 4 but modify the keyboard country until you get the one that you desire.

-OR-

Cause : The Card Reader is transmitting numerics in an Optimized fashion and your computer and software are having issues with this method.

Solution: Set the Card Reader to transmit numeric data as Main Keyboard Keys.

Steps: With your keyboard connected to the card reader  and using Windows notepad or some other program you can type in follow these steps:

  1. <Left Ctrl> <CapsLock> <Right Shift> <Backspace>  This will display the prompt "Press F1-F10 for options"
  2. Now press the F1 key and then press the Down Arrow until the reader displays the prompt "Send Numerics As:" 
  3. Press the right arrow until the option displays the "MAIN KEYBOARD KEYS" option 
  4. Now press and hold down the following keys: <Left Ctrl> <Escape> and release both keys.  This will display the message "Setup Complete Changes saved".



 
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