Online Support Assistant   
The card reader does not work with my credit card authorization software

Cause: Data output format error.

Solution: Change the Termination String to be output after each track of data. 

Steps: After downloading and installing the Universal Programmer software, you will want to run it and follow the steps below:

  1. Press F6 to enter the Termination String dialog.
  2. Use the Tab key or the mouse to position the cursor over the "Send Termination String" setting.  Change it from its current setting to one of the other settings such as "After each Track".
  3. Click on the Ok button to save the settings in memory.
  4. If the software does not prompt you to send the configuration to the reader you may click on the Send button on the Toolbar or you may choose the Send Configuration option from the File menu.  The reader will beep and you will see a progress bar run across the window indicating that the configuration is being sent to the reader.
  5. Test your card in you software to see if it works now, if not use the programmer software to further change the termination string location.
  6. If you are still unable to get the reader to work with your software contact our technical support for further assistance.
     

Note: If this does not solve the issues that you are having with your software you may want to consult our How do I... section and look for your software.


 
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